WHAT IS A PRE-ORDER?
A pre-order is an order placed for an item that is not yet available for purchase or not in stock at the moment. We have started accepting pre-orders by popular demand as customers often request to purchase in advance out-of stock products, popular products that get sold out fast or hard-to-find products.
WHAT ARE THE BENEFITS OF PRE-ORDER?
WHEN AND HOW CAN I PLACE A PRE-ORDER?
We take pre-orders at our own discretion. There is no fixed schedule for pre-orders at the moment. Whenever we're ready to take pre-orders, we will notify you and the pre-order checkout will be activated on the site. Pre-order event lasts for 3-7 days. We cannot accept pre-orders after the event is closed.
Order process is the same as normal orders—add products to cart, input shipping details, choose payment method and checkout as usual.
HOW DO I PAY FOR MY PRE-ORDER?
Pre-orders have to be paid either in full or 50% partial payment to avoid fraudulent orders. Full COD is not available but if you choose 50% partial payment, then the balance can be paid via COD or prepaid. We will send a balance payment notification with payment link when your pre-order reaches our domestic warehouse. If it's not paid within 48 hours, then it will be considered COD.
NOTE: For bulk pre-orders above ₹25000, please make the payment via Google Pay.
DO I HAVE TO PAY CUSTOMS DUTY?
No, you only pay for the product price + shipping fee.
DO YOU OFFER DISCOUNTS AND WHAT ARE THE CONDITIONS?
Any discount offered will be applied only on the initial payment whether it's full or partial. For example, say the discount is 10% and your order total is ₹4000, if you choose full payment, you will get ₹400 off on your order. If you choose 50% partial payment, you will get ₹200 off on your initial partial payment of ₹2000. The 10% discount will not be applicable on the balance payment of ₹2000.
Please note that the above is just an example. The actual discount % may vary and there may or may not be conditions that need to be met to avail the discount—10% off on minimum cart value of ₹20,000; 15% on minimum cart value of ₹30,000 etc.
CAN I PRE-ORDER A PRODUCT THAT'S NOT ON THE WEBSITE?
You can email the product name, size, variant etc to firstname.lastname@example.org and we'll try our best to source it for you.
WHEN WILL I RECEIVE MY PRE-ORDER?
It takes about 5-7 weeks to ship pre-orders during normal times. However, air freight is suspended on account of the pandemic so our shipment is transported via sea freight and companies are working with limited staff and unpredictable hours so currently it takes about 9-12 weeks. We recommend you to place a pre-order only if you are okay with the delivery time. We will inform you every step of the way—from the moment the products are shipped from S. Korea, when the shipment reaches the port and when it reaches our domestic warehouse. Once we've inspected it for quality control, the pre-orders will be shipped out and tracking numbers mailed to you. Delivery takes 4-11 days after dispatch depending on air connectivity to your pin code. In case of unforeseen circumstances such as inclement weather, elections, strike, bandh, natural disasters, global crisis etc, there may be a delay in the shipping schedule.
CAN I PLACE AN ORDER WITH READY-TO-SHIP AND PRE-ORDER ITEMS TOGETHER?
Yes, you can. The ready-to-ship items in your order will be shipped within the usual shipping time of 1-3 days and the pre-order items will be shipped later within the specified shipping date.
CAN I CANCEL MY PRE-ORDER?
Yes, you can cancel your pre-order anytime but if you cancel it after it's shipped from the domestic warehouse, only the product amount will be refunded minus the shipping fee.
CAN I AMEND MY PRE-ORDER?
If you wish to amend or change some products in your pre-order, please do so within 24 hours of placing the pre-order. Only products that have the same price can be exchanged. Otherwise, you have to cancel and re-order.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes, you can change your shipping address but if you wish to change the pin code it's recommended to do so before your pre-order is shipped from our domestic warehouse. Once it's dispatched, we can only change the address if it's in the same pin code.